1. Delivery Time Frame??
Many thanks for the Order you purchased from ICB it is Greatly appreciated - we Deliver 99%
of all Orders within 5 Business Days using Australia Post so all items are Fully tracked.
Occasionally a shpment can take a little longer but if your item is Not delivered after 5 Business Days
please let us know.
If you order an Item on Thursday please don't expect it to be delivered for the Weekend if you
have a Special event planned (Of course we greatly appreciate any Business you give us)
Of course if there are any issues please contact us cs@internationalcommoditiesbrokers.com
2. Are your Items Fully Tracked??
Yes all of our Items we Sell are Fully Tracked. - you can go onto Australia Post Web site -
https://auspost.com.au/mypost/track/search to search your Item
3. How Quickly Do I Receive my Package
We aim to dispatch all Orders within 1-2 Business Days of receiving an Order.
4 What Happens if I Don't receive my Order
Australia Post are Very reliable - 99.99% of Packages are delivered without
an issue. If Australia Post lose a shipment which happens very rarely we
will dispatch another Order to you - we aim to please
6. I just received my item, but it is faulty, what do I do?
All products purchased from ICB come with warranties and are fully guaranteed
for 12 months.
There are occasionally items that do not work as intended, or get damaged in transit. I
n the event of this happening with an item you have received, please email our Customer
Service team on cs@internationalcommoditiesbrokers.com and give a full detailed description
of the problem, as well as your Order Number.
Depending on the problem our customer service team will determine how best to resolve your
problem with the minimum inconvenience to you.
If it is found that the item you received is faulty then we will exchange it at no cost to you.
7. I have received my item but it is damaged, what do I do?
All shipments are covered by transit insurance. If you have received an item that is damaged
please contact us at cs@internationalcommoditiesbrokers.com and advise us of the nature and
extent of the damage. It is important for the purposes of our insurance claims that you take digital
photos of the carton as it arrives and also of the damaged articles.
We will replace any items damaged in transit, at our cost.
8. How soon do I need to advise you if I no longer want an item?
If you decide that you do not want an item you have ordered, you may take advantage of our
No Questions Asked Money Back Guarantee and return it to us. To do this you must notify us of
your intention to return the item you no longer want via an email to cs@internationalcommoditiesbrokers.com
within 30 days of us dispatching your order to you.
9. Where is my refund?
Once we have received your returned item or the refund has been approved according to your issue,
we will then send you either notification of receipt of your item and/or an email issuing you a credit Refund.
The type of Refund will be based on previous discussions, as to the type of problem. You will either receive
a Refund into your nominated bank account or a Credit in the form of a Coupon, which you can then use on
a future purchase. If you have not received your Refund, after your approval notification, within 2 working days, please
contact cs@internationalcommoditiesbrokers.com and we will promptly investigate why it has not been issued and rectify it.
10. I just received my item, but I no longer want it. Can I change my mind and return it?
Yes you may exchange your item, under our No Questions Asked Money Back Guarantee.
Conditions apply so please click here for our full Warranty and Returns Policy
11. If I need to return my item, who pays for the postage costs?
If the item is faulty during the Dead on Arrival (DoA) period, which is within
the first 14 after we dispatch it then all return shipping costs will be covered,
either by International Commodities Brokers Pty Ltd or a local supplier (as appropriate).
During the warranty period, after the DoA period, swrdirect.com or our supplier if they
are managing the warranty will cover the cost of return for warranty claims.
Should you have a change of mind and would like to either exchange the item
(subject to our Returns and Warranty Policy), the return shipping will be at your
cost. We recommend registering and taking transit insurance on your return
postage to us as items in transit are your responsibility until received back to our warehouse.
12. Can I still return my item if I no longer have the original packaging?
Yes we will still accept the item, just as long as it is according to our Returns Policy
Click Here (Faulty or Damaged items only)
However, we would prefer the original packaging. Please make sure the item is securely
packaged so that it won't incur further damage in transit back to us.
NOTE - This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.
13. How long and where can I find the Warranty on my item?
The Warranty information can be seen on our website, in the items information, under Warranty. While we keep a record of all sales and also of all listings even after the item is sold out, we suggest you keep a printed copy of the listing for warranty purposes.
14. What is the procedure for Replacements and Refunds?
To request a replacement or refund please click here to view our full Warranty and Returns Policy and our returns procedures.
12. What cannot be replaced or returned?
Anything can be returned under our No Questions Asked Money Back Guarantee.
Some conditions apply so please click here to view our full Warranty and Returns Policy
15. Do you offer a No Questions Asked Money Back Guarantee?
Yes we do.
At International Commodities Brokers Pty Ltd we offer our customers total peace of mind when they shop with us.
You can return any product you purchase for your money back. Please click here for full details of our No Questions Asked Money Back Guarantee as some conditions apply.
16. Our Full Warranty and Returns Policy
To view our full warranty and returns policy Click Here.