Shipping Information

1.        When will my order be shipped?

Next 2 Business Days dispatch on 95% of our orders once payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your unique 'Delivery Number' and Delivery details. You will also receive the Carrier's details and their estimated transit time to your address.

2.        What if I am not at home when you deliver my goods?

As all our parcels are sent as registered and insured we require a signature upon delivery. Our delivery contractors (DHL) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.

3.        What will delivery cost me?

Each product page shows the delivery charge for that item. We offer automatic delivery discounts on multiple item purchases.

As a significant portion of the delivery charge is the cost of going to your address, the second, third, fourth, and subsequent items are cheaper to deliver than the first one.

4.        How do your delivery charges work?

Shopping at Specialist Worldwide Retail Direct is all about maximising your savings.

So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!

Once you have covered the cost of the delivery driver travelling to your address (covered by the first parcel delivery charge), the remaining parcels are only charged by the additional weight they represent, or in the case of flat rate parcels, at a discount of 1/3 of their low flat rate.

How can you benefit from Combine and Save?

Simply order any two or more items at a time and you instantly benefit by paying substantially lower shipping charges on the 2nd, 3rd or subsequent items.

Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 1/3.

5.        Which Carrier/Courier do you use?

The service we use for most of our deliveries is DHL’s eParcel, it is a registered delivery service. With this service DHL will deliver your item to your nominated delivery address. If no one is home, they will leave a card stating that your item is available for you to collect from your local post office. This service also allows us to deliver to Post Office Boxes.

We also fully insure all delivery shipments. In the unlikely event your item is lost in transit, we will replace at our cost. We also work with a suite of courier companies who we contract to do some of our deliveries depending on the item being shipped and the location we are delivering to. These work much the same way as DHL’s eParcel service as they are also registered and insured services.
When we dispatch your order we email you to notify you of the carrier selected and advise a consignment note which may be used for track and trace.

6.        How do I know when you have shipped my order?

Once your order has been dispatched from our warehouse we will email you with a notification of dispatch. This will include a unique delivery number and estimated transit time for our shipping contractor.

7.        Can I track the progress of my order?

When dispatch is arranged through DHL eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit www.dhl.com and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

Orders will typically be dispatched within 24 hours of your payment being approved.

However, if your order has still not arrived after more than 7-10 business days after the end of the specified transit times, please notify customerservice@International Commodities Brokers and quote your Delivery number for follow-up.

8.        Once I've made my Purchase, how long before I receive my item(s)?

All items are typically dispatched the next business day or the day after, once your payment has been confirmed.

When dispatch is arranged through DHL eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit www.dhl.com  and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

Orders will typically be dispatched within 24 to 48 hours of your payment being approved.

9.        Do you do Combine Shipping?

Yes, we do. We call this "Combine and Save". You only ever are charged the full flat rate delivery fee for one item in your order. All other items that are not free delivery attract a discounted delivery fee.

Almost every item we sell has a flat rate fee for Australia wide delivery. You only ever pay the full flat rate charge on one item if there are no other items in your order or the other items are either flat rate or free delivery items. All additional flat rate charges are discounted to 2/3 of their flat rate fee.

Deliveries to New Zealand are calculated on item weights

10.     What if I need an item by an urgent date?

We cannot guarantee arrival by a certain date. All items are typically dispatched the next business day, once your payment has been confirmed. When dispatch is arranged through DHL eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit www.dhl.com  and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.

Orders will typically be dispatched within 24 to 48 hours of your payment being approved.

11.     Are your Parcels labelled when dispatched and do they have an Invoice attached to them?

Our Parcels are not labeled with our company details. The only information (apart from your name, delivery address and contact number) on the label is the letters 'International Commodities Brokers' and our return address, which is used by DHL and our Couriers to return unclaimed parcels. The Invoice is not attached to the Parcel. It is emailed to the recipient on the Billing address (we do not send any emails or paperwork to the Ship To Address person).

If like many of our customers you intend to re-sell our stock to your customers then you can be assured that we do not put anything on or in the package that links that product back to us.

12.     I have not received my order, what do I do?

All items are typically dispatched the next business day, once your payment has been confirmed. Items are sent via DHL or via our courier if the item is particularly bulky.

Please send us email.

13.     What is your policy when items are RTS (Return To Sender)?

We ship all parcels to you using either DHL’s eParcel Service or one of our suite of professional couriers. Our shipping carrier is chosen based on the nature of the product, it's weight and size and where you are located. Every single parcel is sent with full transit insurance and every parcel is registered (i.e it requires a signature on receipt).

If for whatever reason the carrier cannot get the parcel to you after a period of time (usually 2 weeks) they will return the parcel to us at our cost, which is effectively the cost to send the parcel to you plus in some cases a bit more.

If for any reason we have made an error which has resulted in us not sending the parcel to the correct address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately re-ship it to you at our cost to your correct address and with the correct service.

If however, the parcel has been returned to us as a result of error or inaction on your part, and we incur additional charges for the return shipment and then for shipment back out to your advised address, then we reserve the right to pass these additional charges that we incur onto you, as a condition of sending the parcel back to you.

Examples of error or inaction are if you enter an incorrect or incomplete address (including not noting a company name where delivery is to a business address) or where you do not claim the parcel for more than 2 weeks from when the delivery driver leaves a card in your mailbox notifying you of their attempted delivery.

If you opt to cancel the order if the item is returned to us then we will refund you less all shipping costs incurred, a restocking fee and our storage and handling costs, so that we are returned to a zero loss position on the order.